Hello All,
Few days back , HRMS Team enabled the functionality to Approve/Reject the Employee's Leave through Mail ; But the User started complaining that the functionality is not working for few employees.
So after analysing the issue, we found out that the employees/managers who approve/reject the leave through "Webmail" were able to approve/reject the leave ; The employees/manager who use Outlook were able to view the Approve / Reject buttons but functionality was not working.
So after drilling down the issue , we have found that the one of the "Template" was not supporting the Outlook Header.
To fix the issue , we changed the Template "Open Notification (Direct Response Parsing)" to "Workflow Open Mail (Direct)" and bounced the Notification Mailer.
Navigation :
Login as Sysadmin > System Administration > OAM > Notification Mailer > Edit > Advanced > Step 4 of 8 > Templates section.
Thanks to metalink... :)
